Refund policy

 

RETURN Policy

Party Universe takes pride in the quality of our product.  If for any reason, you are not satisfied with your purchase please return your complete  Party Universe within 14 days of purchase for a full refund.

Boxes must be returned in full, individual items will not be accepted.  All individual items in the box must be unopened and in their original packaging to be accepted for a refund

RETURN ADDRESS

As long as everything is unopened and in its original packaging you are free to return your order as long as it is within 7 days of your date of purchase. We will give you a store credit for all of your items with no hassle, but the client is responsible for their shipping costs.

Please return package to:

1959 Loiza Street Loiza Street Station Suite 404 B San Juan PR 00911

Your return will be processed within three days and issued to the original funding source.

DAMAGED ITEMS

If any items in your party box were damaged in transit, please contact: partyuniversepr@gmail.com within 24 hours once received and we will take care of everything!

CUSTOM ORDERS & SALE ITEMS:

We cannot accept returns or exchanges on any custom-order boxes, balloon garlands or final-sale boxes.